Handbagpack places great emphasis on privacy rights. We are committed to protecting your personal information. All personal data we collect is strictly protected and will only be used for the purposes described in this privacy policy.
This privacy policy applies to the information collected through our website and any information we collect through other interactions with you (such as conversations with our customer service team).
Who are we?
When we talk about ‘us’ (or’ our ‘), we refer to Handbagpack and all of its wholly-owned subsidiaries. Our headquarters are located in Australia, but we also supply goods around the world.
What is’ personal data ‘?
We consider any data that may directly or indirectly identify you (or identify your family and personal devices over time and across services) as’ personal data ‘. This includes information such as your name, address, phone number, and email address, but in some cases, it may contain less obvious identifying information, such as your IP address (see below).
What kind of information does our company collect?
When you visit handbagpack.com or purchase Bellroy products online, we collect different types of personal data about you and your use of our website. We categorize this type of information into three categories: customer information, usage data, and your IP address.
Customer information includes information that you explicitly provide to us when making online purchases, registering to receive our electronic communications or other notifications, or participating in any promotions or competitions that require you to fill out forms on our website. This includes:
Your name
Your email address
Your shipping and/or billing address
Your payment information
The product you purchased
Usage data refers to general information about how you use our website or interact with other services, such as:
What pages have you visited on our website
How do you access the website (e.g. by clicking on links in electronic communications or advertisements)
Which buttons or links did you click on
Have you visited our website before
Geographic location data (i.e. your location in the world – country/city)
We may draw inferences about you from the collected usage data
IP address
Whenever you visit the website, the computer providing the webpage (i.e. our web server) needs to know your computer’s public network address so that it can send the page you requested to the browser. The public network address associated with a computer is called its’ public IP address’ and is automatically sent every time you visit any website. Usually, the approximate geographical location of a computer can be identified from its IP address, but it generally does not refer to a specific computer or a specific user of a computer used by multiple people (although your IP address is unique and published somewhere, or if you identify yourself when using the same IP address in the future, there is a chance to identify your identity through the IP address).
How do we gather information?
The information you provide directly to us includes: when you shop on our online store, we will ask you to provide personal data (such as your name and address) in order to complete your order. We may also require you to provide personal data when registering for electronic communications, applying for or responding to job opportunities on social media, participating in surveys, or contacting us for assistance. If you do not wish to provide personal data, you do not need to do so, but this may limit your ability to perform certain actions on the website.
We will automatically collect some information about you, including usage data, when you visit handbagpack.com or shop on our online store.
Some of this information is collected using cookies or other similar tracking technologies placed by us or third parties. For detailed information on how cookies operate, the cookies we use, and how you control them, please refer to our cookie policy.
How do we store data
We have stored backups of some data on our servers in France, including order details (including customer information). We use appropriate technology and corporate policies to protect the personal data we collect and process. The measures we use aim to provide a level of security suitable for handling risks related to your personal data, including the use of 256 bit SSL (Secure Sockets Layer) encryption technology to protect your personal data when shopping from our online store. Handbagpack also adheres to the Australian Privacy Principles for the proper storage and use of personal data.
How do we use data
We will only process the personal data collected from you:
Fulfill your order, or
We have a legitimate interest in processing personal data, and our interests have not been replaced by your rights, or
According to legal obligations, or
We have received your explicit consent.
The main reason we use your personal data is to process orders and manage our relationship with you (such as handling issues related to products, returns, and warranty claims).
We will also use personal data for other purposes, including:
Communicating with you: This may include providing you with the information you request, or the information we need to provide to you, which is related to changes to our website or policies, marketing based on your preferences, inviting you to provide feedback, or participating in our ongoing research.
To assist you: This may include handling any questions you may have about our products, warranty claims, or any issues related to our goods or services.
Improving our website: We use usage data to help us understand our customers’ online behavior, which helps us focus on marketing campaigns and improve the services we provide. By using the network analysis feature on our website, we can measure, collect, analyze, and report usage data to understand and optimize customer experience on our website. Unless we obtain your consent, we will attempt to ensure that all usage data is pseudonymized (i.e., without significant effort, we are unable to trace usage data back to a specific identifiable individual, namely you).
The use of geographic location information contained in the data also allows us to customize your experience on our website by displaying different content based on your location, such as providing content in your preferred language, displaying local currency and prices, and displaying relevant advertisements. Similarly, unless we obtain your consent, geographic location information will be pseudonymized, and you agree by clicking on the “Agree to Collect Cookies” banner or continuing to use the website.
To protect you (and us): When you want to purchase goods from us, we use customer information and your IP address to detect and prevent fraudulent behavior.
For analysis, summarization, and reporting purposes: We may use personal data collected about you and other users of our website to generate summary and pseudonymized analysis and reports, and share them with third parties.
How we share your personal data (and how we keep it confidential)
Sometimes we need to share your personal data with third parties. We will only use your personal data disclosure for:
Secure Payment Processing (PayPal Inc and Braintree Payment Solutions LLC)
Fulfill your order (FedEx, DHL, Australia Post, and third parties in our supply chain)
Send electronic communications or other updates that you have registered to receive (e.g. Klaviyo)
Sending you information related to your purchase
Pay commission to the affiliate marketing agency that guides you to our branch through the shared link with you
Targeted advertising (such as Google, Facebook, and Klaviyo)
Protect you and us from fraud (such as MaxMind)
In the past 12 months, we have disclosed personal information to third parties for the following purposes (please note that not all of this information applies to everyone):
Fulfill orders and collect payments
Improve our advertising analysis
Detecting security vulnerabilities or potential fraudulent or malicious activities
Participate in the Alliance Marketing Program
Target Advertising
Send discounted products (usually or for specific consumers)
Get information about how visitors use our website
Collect and organize financial and accounting data
Provide customer support
In some cases, we may also be required by law to disclose personal data to regulatory agencies, law enforcement agencies, government agencies, courts, or other third parties. We believe it is necessary to comply with applicable laws and regulations or exercise our legal rights.
We only share your customer information with third parties when necessary for online transactions (such as PayPal) or when you agree to receive direct marketing materials (such as Klaviyo).
Your personal data will not be disclosed to third parties for the purpose of re marketing and promotion. The most important thing is:
Handbagpack never sells its email list or customer information.
International Data Transfer
When we collect, process, and share data in accordance with this privacy policy, the data may be transferred to countries outside of your country of residence. Our data hosting provider’s servers are primarily located in the United States, and many third parties who share data with us are also located in the United States.
When we transfer data, we will ensure that appropriate confidentiality measures are taken to protect your personal data.
Save time
The duration for which we retain your personal data depends on its content, what we need (such as tracking the scope of your warranty services), and whether we need to retain it in accordance with the law (such as taxation). Once we no longer need to retain it, we will ensure that your personal data is deleted or pseudonymized.
Your rights
Your personal data belongs to you, and you have the right to:
Understand what personal data we hold about you
Ensure that all personal data is correct and error free
Request us to correct any personal data
Oppose us from continuing to process your personal data
If you no longer wish to receive any electronic messages, please click on the ‘unsubscribe’ link at the bottom of any electronic communication we send you and let us know.
If you no longer wish us to process your personal data, you can notify us, but please note that doing so may mean that we will not be able to provide services to you.
How to contact us
If you have any general questions, complaints or concerns about how we manage your personal data, please contact us through [email protected] Send us an email.
For detailed information on how to manage cookies, please refer to our Cookie Policy.
Changes to this policy
As we add new features or laws change, we may modify our privacy policy from time to time. When we change the privacy policy, the changes will be reflected on this page, and the revision date will be indicated at the top. Any revised privacy policy will apply to any personal data, customer information, and usage data that we already have about you at the time of the change, as well as any such information created or received after the change takes effect.